NORFOLK, Va. (WVEC) — Firefighters rescued a woman from the second floor of a burning apartment in Norfolk Thursday.

According to Battalion Chief Julian Williamson, crews were dispatched to the 400 block of Fenchurch at 2:47 and they arrived two minutes later. Williamson said smoke was coming from the second floor of the building when crews arrived and there were reports of a person inside.

Firefighters battled heavy smoke but were able to get 50-year-old Carolyn Bates out. She was taken to Sentara Norfolk General Hospital and is in critical condition.

No other occupants were located.

The apartment did have working smoke alarms and they were sounding when firefighters arrived.

A neighbor rescued a pet from the home prior to Fire-Rescue arrival.

Norfolk Fire Marshals are on scene at this time investigating the cause of the fire.